Terms & Conditions

By using www.holtsgems.com and/or placing an order you agree to the terms & conditions set out below. These terms & conditions are governed by and are interpreted in accordance within English Law.

Terms and Conditions for R Holt & Co Ltd t/a Holts Gems (“Holts”) 

COPYRIGHT

This site is owned and operated by Holts Gems. Unless otherwise specified, all information or materials appearing on this site, including the Holts Gems logo, text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Holts. All software used on the site is the sole property of Holts, or those supplying the software. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Holts Gems' prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action. 

DISCLAIMER

Holts Gems makes no representations or warranties, either express or implied, of any kind with respect to products sold on the holtsgems.com site, including but not limited to, merchantability and fitness for a particular purpose. This does not affect your statutory rights as a consumer. This site is provided by www.holtsgems.com on an "as is" basis. Holts makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. 

ORDERS AND PRICES

Prices on this site are valid for the time indicated on the site [and are subject to availability while stocks last]. 

In the event of an error in any price, sales literature or other document or information issued by Holts or placed on this site, Holts will correct the information and will notify you as soon as possible of any such error. If you do not wish to proceed on the basis of the correct information, you will be entitled to cancel the transaction and to receive a refund.

 

DELIVERY AND RETURNS FOR ONLINE PURCHASES ONLY

Please call us on 020 7405 5286 if you have a query about delivery and returns that is not explained below.

We use Royal Mail Special Delivery by 1pm and all items are insured for your peace of mind.

There is no delivery charge if you spend over £500 during an order. If your order is less than £500, a flat rate of £5.65 is applied to your order. For International orders there is no delivery charge if your order is above £750, otherwise a flat rate of £15 is applied.

NEXT DAY DELIVERY FOR STOCK ITEMS

Orders for Next Day Delivery must be placed before 2pm Monday – Friday. Any orders placed after this time will be sent the next working day. 

Orders placed after 2pm on Fridays or at the weekend will be processed on the following Monday.

CLICK & COLLECT

For order collection at our London shop, please tick the click & collect option at checkout. We will contact you when your order is ready for collection.

If you prefer to collect in person from London showroom then this can be arranged. Please notify us by email or telephone once you have placed your order online. We will contact you when your order is ready for collection.

SALE ITEMS ONLINE 

Please note that for any item on sale these are available for online purchases only and will not apply in our showroom. Prices are subject to change. 

PRODUCT DESCRIPTIONS 

Holts Gems attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Holts Gems itself is not as described, your sole remedy is to return it in unused condition.

PRIVACY POLICY

I hereby acknowledge and agree to the fact that my contact details provided on this website are stored and controlled by Holts. I further acknowledge and agree that my contact details are added to the mailing list of Holts Gems and that this information is used exclusively for mail, email and/or phone communication regarding events, promotions, products and services.

I acknowledge and agree that my details may be used by other Holts Group companies to provide me with enhanced customer service as a matter of policy. Holts never allows your details to be used by organisations outside the Holts Group other than authorised service providers. You may request access, amendment or erasure of your personal details by contacting info@holtsgems.com