Customer Reviews

Posted on the 27th November 2016

"Dear Alicja,

I just wanted to write to say how completely thrilled I am with the beautiful ring that you made for me. I have worn it every day since Charlie gave it to me and I absolutely love it, thank you!

I think that your drawings for it are exquisite too, and I wish you lots of success for the future. Thank you so much, yours Elizabeth."


"I was very impressed with the professional service I received from Holts Gems when I recently had stones cut for use in a piece of jewellery. Although my order was relatively small I felt they really did value my custom. I was delighted with the end product, the stones are brilliantly finished and look fantastic now they are set. The delivery was fast, communication between myself and the company couldn't have been easier, and I would highly recommend using Holts Gems for their lapidary service."

Eilidh Orr, Oban, Scotland April 2017

"I wanted to write a personal letter of gratitude to ‘Holts’ but more specifically yourself. After 7 trips to Holts your customer service and patience was beyond anything I would expect of a jeweller.

The ‘Ring’ that we eventually chose was perfect, you understood my ambitions and I have one very happy fiancee. It was a shame about the stone itself but the replacement is just as worthy given its story and your help. Genuinely, I am ever so grateful to you and will remain a loyal Holts customer because of you.

Joseph, Jan 2016

“I have been a Holts customer for a number of years. I have never found another jewelry store on par with Holts. Their service and craftsmanship is top. Holts has truly earned their reputation for excellence in the industry with their unique designs and top-quality gem stones. The staff is friendly, knowledgeable and especially Alicja who I had the luck to work with. She is amazing. She helped me with the design of 3 sets that the results were spectacular. She has the ability to listen to your needs and provide an amazing experience for her clients."

Eleni P, December 2016

"We had a fantastic experience with Holts (and you in particular), the staff were particularly knowledgeable about unusual coloured stones and were very patient and helpful, both really understanding our personal taste and offering their expertise in guiding our choice. Throughout the process we felt that finding the right ring for us was more important to them than simply making a sale."

Josh, November 2016 

"Thank you so much for everything last Friday. It was a huge surprise for Heather and you helped make it all very special. We look forward to seeing you again."

Mark, October 2016