Terms & Conditions

Terms and Conditions for R Holt & Co Ltd t/a Holts Lapidary (“Holts”)


Copyright

This site is owned and operated by Holts. Unless otherwise specified, all information or materials appearing on this site, including the Holts logo, text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Holts. All software used on the site is the sole property of Holts, or those supplying the software. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Holts’ prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.



Disclaimer

Holts makes no representations or warranties, either express or implied, of any kind with respect to products sold on the holtsgems.com site, including but not limited to, merchantability and fitness for a particular purpose. This does not affect your statutory rights as a consumer. This site is provided by www.holtsgems.com on an "as is" basis. Holts Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.


Delivery and Returns for Online Purchases Only

Please call us on 020 7405 5286 if you have a query about delivery and returns that is not explained below.

There is free delivery for any item advertised online on this site. We use Royal Mail Special Delivery and all items are insured for your peace of mind.

Orders for Next Day Delivery must be placed before 1pm Monday – Thursday. Any orders placed after this time will be sent the next working day. Customers will be notified if items cannot be delivered immediately.

When an item is in stock, we can commit to next day delivery. For custom-made items, delivery can take approximately three weeks, depending on the design; delivery time is agreed and confirmed with the customer in writing at the time of the order. Customers will not be charged unless this delivery time is acceptable to them. Please allow an additional 2 days for the delivery of rings that require re-sizing.

For order collection at our London showroom, please notify us by email or telephone once you have placed your order online. We will contact you when your order is ready for collection.


Reservation Service for Online Items Only

Since buying jewellery without seeing it first can sometimes be difficult, we offer you the option to reserve any item online for 5 workings days, and then come into our showroom at a time convenient to you to view it before purchasing. This service is provided at no extra cost to you, or obligation to buy the item if you decide it’s not for you!


Returns

Holts operates for online purchases only an "If it is not to your taste then return it" policy, subject to the terms below. This means that you can simply return your jewellery for any reason* within 14 days of receipt. We request that all goods being returned from within the UK are returned within 14 days of initial receipt. International returns should be shipped within 14 days of receipt of order. Returns which are received outside the above time frames are accepted at the discretion of Holts.

*Holts will not accept returns for any items that have been worn or damaged. Upon receipt of an order, if any item has been received damaged, please notify us (by telephone or email) on the same day if you wish to return the item. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of any original packaging.

In the event of a customer failing to return any item to us within the time limits stated, we reserve the right to charge any costs of recovery for the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). Bespoke items, i.e. items that we do not currently carry in stock, cannot be exchanged or returned under any circumstances. For more information, please call us on 020 7405 5286.


How to proceed if you wish to return faulty goods

In the unlikely event that your item is faulty, it must be returned within 7 days. The items will be inspected, and any damage deemed to be a result of wear and tear will not be accepted as faulty. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service to cover delivery and any other costs incurred.
Receiving a refund

Refunds will be made within 30 days of the date of cancellation notice. The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser's credit card, including sales taxes for all EU country shipments but excluding delivery charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).