T's and C's
Terms and Conditions for R Holt & Co Ltd t/a Holts Lapidary (“Holts”)
Copyright
This site is owned and operated by Holts. Unless otherwise specified, all information or materials appearing on this site, including the Holts logo, text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Holts. All software used on the site is the sole property of Holts, or those supplying the software. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Holts’ prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.
Disclaimer
R Holt & Co. Ltd. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the rholt.co.uk site, including but not limited to, merchantability and fitness for a particular purpose. This does not affect your statutory rights as a consumer. This site is provided by www.holtsgems.com on an "as is" basis. R Holt & Co. Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.
Delivery times and costs
There is free shipping for any item seen online on this site. Where the item is in stock, we can commit to next day delivery. Otherwise 14 days from order. Customers will be notified if items cannot be delivered immediately and will not be charged unless later delivery time is acceptable to the customer.
Returns
Holts operates a "If it is not to your taste then return it" policy subject to the below terms. This means that you can simply return your jewellery for any reason within 14 days of receipt. We request that all goods being returned from within the UK are returned within 14 days of initial receipt. International returns should be shipped within 14 days of receipt of order. Returns which are received outside the above time frames are accepted at the discretion of Holts.
Holts will not accept returns for any items that have been worn or have had their tags removed. Upon receipt of an order, if any item has been received with no tags, you should notify us (by phone or email) on the same day if you wish to return the item. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) Bespoke items - i.e items that we do not currently carry in stock - cannot be exchanged or returned under any circumstances. For more information please call us on 020 7 405 5286.
How to proceed if you wish to return faulty goods
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Receiving a refund
Refunds will be made within 30 days of the date of cancellation notice. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including sales taxes for all EU country shipments but excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).